HOW TO FILE FOR A RETURN OR EXCHANGE?
To
return or exchange a product please email us the order # , original proof of
purchase receipt or a screenshot of the order and issue faced at customer.support@drapyy.com
and our customer care agent will get in contact with you. Alternatively you can
call us on +92 335 2228760 from Monday to Saturday between 10:00 am - 6:00 pm
(Pakistan Standard Time). Further, to proceed with the case, your purchase
should be sent back to us within 3 days of receiving your order.
Returns of any order are entertained only if reported within 72 hours of delivery, with original proof of purchase receipt sent to you via
email at the time of purchase. To return any item follow below given steps :
·
Gather your items & take the picture of those items as proof
to share with our customer care team.
·
Locate your receipt that is sent to you via email and contains
the original order number. Order Confirmations & Receipts are automatically
generated by our system and sent out to the email ID provided by the customer
once the customer checks out and completes the order purchase process on our
website.
·
Customer care team will look into your request, and will contact
you if it finds your request genuine and eligible for return.
·
Reship it back to us by any courier services if the customer
support team agrees with your case.
·
After reviewing the nature of the complaint, we may offer you an
exchange or store credit of less or equal value with a validity date of the
credit.
·
In case a return application is approved, it will only be for
the price of the article(s), and will not cover the shipping cost or any
additional costs.
·
In case your claim for return is rejected by customer care,
you’ll be notified within 5 business days.
·
We are only responsible for returns once it reaches our
warehouse.
·
Please note returns are catered only if returned products are
sent through courier services.
·
All successfully returned items can be exchanged for other merchandise
at a partners retail outlet or online store credit. In case of a product being
faulty or wrongly delivered, Drapyy.com will follow the policy of repair
following replacement and finally store credit if the item cannot be repaired
or replaced.
Timeline for Refund against a returned item : 14 days to 21 days
·
If your item arrived in defective / damaged or incorrect /
incomplete condition, a refund against return will be issued.
·
Incorrect product has been delivered.
·
The product received is incomplete.
·
Return if the item is "No longer needed" or
"Changed my mind" or "no technical reason but just want to
cancel the order" or "you do not like the product after opening the package'*
any other reasons listed apart from the ones listed in 'Eligibility'.
·
Any orders where a customer has been given a special discount as
a favor can not be returned.
·
Drapyy does not cater returns reported after the first 24 hours
of delivery.
·
If a product is returned to Drapyy Warehouse in an inadequate
condition or if the product is tempered, damaged or the care instructions have
been violated, we reserve the right to send it back to you or refuse to issue
the refund.
At Drapyy, we are committed to ensuring the highest level of
service. Whilst we hope you are delighted with your order, we do not offer any
return of exchange under normal conditions. We only offer Conditional Exchange
if you face quality issues with the product.
Drapyy urges you to file for exchange of product if reported within 24 hours of
order confirmation/ delivery. To file an application for exchange kindly follow
below given steps :
·
Contact our customer care via WhatsApp number, or Email Id
provided on the website.
·
Share the link of the outfit that you want to exchange your
previous outfit with our customer care team.
·
Confirm your exchange by providing desired size guidelines or
customizations.
·
You will receive exchange confirmation within the next 24 to 48
hours.
·
·
Drapyy holds the right to not amend/ edit orders after 24 hours
of purchase confirmation.
·
Items ordered on sale are not entertained for exchange or
return.
Drapyy will not cater exchange for any product that has been
washed, dried, damaged or stained in any way. This includes items that have
been dried or damaged in the dryer.
Drapyy is not responsible for bleeding, damage of print or fading of colors due
to washing and ironing.
·
CALL : +92 335 222 8760
·
EMAIL : customer.support@drapyy.com