HOW
TO FILE FOR A REFUND?
To
apply for a Refund against an order please email us your order # with product
name, original proof of purchase receipt (proof of payment) and your
complaint/reason/issue for requesting a refund at customer.support@drapyy.com
and our customer care agent will get in contact with you. Alternatively you can
call us on +92 335 222 8760 from Monday to Saturday between 10:00 am - 6:00 pm
(Pakistan Standard Time).
In
case you want to claim a refund from Drapyy, kindly follow below given steps :
·
Contact our customer
care via WhatsApp/ Email Id or reach out to us on customer.support@drapyy.com
·
Provide our customer
care staff with your order number and original order confirmation receipt sent
to you via email, proof of payment Order Confirmations & Receipts are
automatically generated by our system and sent out to the email ID provided by
the customer once the customer checks out and completes the order purchase
process on our website.
·
Submit a request and a
detailed reason/complaint/issue for requesting for a Refund claim.
·
Once the refund
request is received, our customer support team will carefully review it and
respond within 48 hours.
·
If the refund is
approved, you will receive a refund within 3-5 working days from the date of
the approval of the refund.
·
In case of rejection,
our customer support team will reach out to you with a detailed explanation.
ELIGIBILITY
CRITERIA FOR A REFUND
Our
refund policy applies to international users who have made purchases through Drapyy.
To
be eligible for a refund, the following conditions must be met: :
·
The user must have a
valid proof of purchase or order number.
·
The request for a
refund must be made within 1 day from the date of delivery.
·
The product or service
must meet the criteria outlined in our refund policy.
·
All refund items must
be in their original condition without evidence of use.
REFUND
CRITERIA:
DRAPYY
provides refunds in the following situations
·
Incorrect Size: If the
size delivered is different than ordered or measurements are not according to
the size chart displayed on website
·
Item does not match
description or Picture: If the product delivered is different in design, color,
work technique, fabric etc
·
Incorrect Order:
Different product or variant gets delivered
·
Quality Issues:
Quality defects in the product leading to wearability concerns.
·
Items/Accessories
Missing: Product delivered with pieces missing. Only applicable if the product
is not wearable.
·
Product Damaged:
Broken, eroded, faded, stained product delivered.
MODIFICATIONS
TO THE REFUND POLICY:
We reserve the right to modify or update this refund policy at
any time. Any changes will be effective immediately upon posting the revised
policy on our website.